Shipping policy
1. Order Processing & Dispatch
We process and ship out all customer orders within 1–3 business days. Our efficient order handling workflow minimizes waiting time, ensuring you receive your purchased items in a timely manner.
2. International Shipping & Delivery Time
Standard international delivery generally takes 7–14 business days to arrive, with the exact transit time subject to your delivery destination. For quicker delivery, you can choose the expedited shipping option during checkout.
3. Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and shipping address. The final shipping cost will be clearly displayed on the checkout page, with absolutely no hidden fees.
4. Customs Duties & Import Taxes
International shipments may be subject to customs duties and import taxes stipulated by local customs authorities. All such incurred fees are the responsibility of the recipient. We recommend reviewing your local import regulations before placing an order to avoid unexpected extra charges.
5. Packaging & Shipping Protection
We adopt high-quality, shock-resistant packaging materials to fully protect your items and prevent damage during transportation.
For high-value orders, we provide an optional shipping insurance service at checkout to offer extra protection and greater peace of mind.
6. Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon receiving your parcel. If you find damage, leakage or severe deformation, please take photos for proof, refuse to sign for the package and contact us immediately.
If you discover any product defects after signing for delivery, please notify our customer service team within 48 hours. We will promptly verify the issue and arrange returns, exchanges or other suitable solutions.
7. Customer Support
If you have any questions regarding shipping arrangements, customs clearance or delivery progress, our professional customer support team is always on hand to help. Feel free to contact us anytime for timely and professional assistance.
Thank you for shopping with us! We continuously optimize our logistics services to deliver a faster, safer and more worry-free shopping experience for all customers.